JM Investigation Services

About Us

JM Investigation Services (Pty) Ltd is a full-service insurance claims investigation firm that has more than 20 years’ experience in the field of insurance claim investigations:

We are an old-fashioned company with modern capabilities.  Our team of investigators believe in thoroughly investigating each case.  Our technology and techniques are advanced and designed to serve your investigation needs, improving your claim approval process.

Our claim investigators are starting quality investigations to check the claimant's financial status, previous insurance and losses, collect information from the scene, consult experts, and use law enforcement resources for assistance and concrete evidence.  Our highly-trained claim investigators are also trained for discreet insurance investigations.

There are several methods used to find information in validating the claim. Most of these are used to determine whether claims are true or false. The most commonly used techniques are:

  • Surveillance to verify the claim
  • Medical reports/history search
  • Previous claims/losses
  • Insurance background checks
  • Witness interviews
  • Claimant background checks
  • Police reports
  • Contact the other driver / Third party
  • Talk to any listed witnesses
  • Visit the location of the scene
  • Drive the route with the client
  • Inspect the claimant’s car for damage
  • Take photos of the claimant’s car and scene
  • Insured to sign medical consent form, to obtain medical records
  • Contact the claimant’s medical providers for information regarding their injury expenses
  • Bills and proof of payment
  • Recorded interviews